Tenant Rollback

Overview

The Tenant Rollback feature enables you to rollback changes to your tenant to a selected Restore Point.   You may rollback up to 28 calendar days or until the last ReadiNow platform upgrade, whichever is more recent.

To access Tenant Rollback:

1. Select the Application Menu to display the available options
2. Select Administration to view the Administration landing page
3. In the Left Tree Navigation Area, select Settings to expand the list
4. Select Tenant Rollback 

Tenant Rollback Page

When you arrive at the Tenant Rollback page, you will see all available Restore Points on the left pane.  When you select a Restore Point, the right pane will display showing the first 1000 changes made since that selected Restore Point.

The Tenant Rollback page

To initiate a Tenant Rollback:

1. Select the desired Restore Point
2. Select Start Rollback
3. The Database Rollback Job Status will appear, providing information about the rollback and its progression
   
   
   Tenant Rollback in progress
   
   
   
4. When it completes, the Database Rollback Job Status will update to reflect accordingly.  Please note that it will display all Rollback history for the past hour.  Rollback jobs that are older than an hour expire and are removed
   
   
   Tenant Rollback completed - history retained for the past one hour

Please note that only a single Tenant Rollback operation may be run at a time.  Any attempt to start a Tenant Rollback while one is already in progress will be denied and you will be notified in the console that another rollback task is running.

Restore Points

Restore Points represent the platform database state at the time of creation, allowing the system to be reverted to that state.  Restore Points are kept for a maximum of 28 calendar days before they expire and are removed.

Restore Points may either created manually or automatically.

To manually create a Restore Point:

1. Navigate to the Tenant Rollback page
2. Select New Restore Point
3. The Create Restore Point dialog will appear - enter in the desired name and select Create
   
   Create Restore Point dialog

Restore Points are created automatically when:

1. The Platform is installed/upgraded
2. Deploying an Application
3. When a Tenant Rollback is initiated

Please note that performing a Tenant Rollback to a Restore Point that was created on a previous version of the platform is not supported.