Overview

ReadiNow creates and maintains a catch-all mailbox under apps.readinow.com that captures all emails sent to this domain. Hence all emails sent to xxxxx@apps.readinow.com (where xxxx is anything) will end up in this mailbox.

When an Inbox is created within a tenant in ReadiNow, it is given a random and unique Email Address (e.g. [NAME]56743353@apps.readinow.com). When ReadiNow sweeps the catch-all mailbox it uses this Email Address to match each email to a tenant's Inbox and routes it accordingly. 

In order for end users to be able to send emails to a tenant's inbox, the customer creates an inbox on their own Email server (e.g. support@organisation.com) and creates a forwarding rule that routes any email from this inbox to the corresponding ReadiNow tenant's Inbox address (e.g. [NAME]56743353@apps.readinow.com). In this way any email sent to  support@organisation.com would end up in the tenant's inbox in the ReadiNow.

Creating an Inbox

To create an Inbox:

1. Select Application Menu. The menu appears with available applications
2. Select Administration. The application displays at the landing page
3. In the Left Navigation Area, select Settings. The Settings expand to display list
4. Select Inboxes. The existing Inboxes display
5. Select +New and the new Inbox form displays
6. Type the name for the inbox in the Name field
7. (Optional) Type the description for the inbox in the Description field
8. By default, the Inbox will be Enabled
9. Type the From name - this is the name in the received email. For example: Support.
10. Type the Reply Address - emails will be received from this address, and replies will route to this address. For example: abc@readinow.com. Customer creates a forwarding rule on this email address to receive it in the email address in the next step.
11. Email Address - this is random generated email address under apps.readinow.com which is automatically created on saving this save. This is created using the value entered in the Name field, all invalid characters and spaces stripped, and adding a random generated integer. For example, if Name was set to "Test Support @#$%" the generated email address would look like:  
    TestSupport480405856@apps.readinow.com
12. Received Messages - This report maintains a log of any email received in the above email address.  Please note that Inboxes will be unable to receive emails where they have been set only as a BCC recipient
13. Workflows to Run - Link existing workflow(s) to be run whenever this Inbox receives an email
14. Click Save to create the new Inbox

Screenshot: View Inbox

An email received using the above settings

An email received using the above settings appears as shown in the screenshot.

Screenshot: View Test email

Sample email sent from the platform

Editing an Inbox

To edit an Inbox:

1. Select Application Menu. The menu appears with available applications.
2. Select Administration. The application displays at the landing page.
3. In the Left Navigation Area, select Settings. The Settings expand to display list.
4. Select Inboxes. The existing Inboxes display.
5. Select the inbox you want to edit and select ACTION.  The menu appears.
6. Select Edit. The Inbox form displays.
7. Make the changes you want and select Save to save changes.