Inboxes support the use of workflows to process the incoming emails, as shown below where a workflow named Capture Event will run for every received email.
Inbox workflow configuration
Input Parameters
In order to access the received email, the Input Parameter must be set to an Email type Record Argument as shown here. It is then possible to access the email subject, body, attachments and recipients in calculations.
Input Parameter configuration
Calendar Attachments
Inboxes will automatically recognise RFC 5545 calendar attachments on incoming emails. This enables the access of the event data through the following calculation:
[Input].[Calendar attachments]
Each attachment has one or more events, each of which has one or more attendees; this hierarchy can be followed in the calculation editor via the prompts. As an example, the calculation above has [Events] as a possible field choice in the calculation editor.
An example workflow for processing calendar attachments
Use Cases
Inbox workflows can be used for automated ticketing on a support email address, or to record meeting requests against companies in an application, using smart matching of the sender email to a company domain.