A tenant refresh is a process that involves copying data from a source tenant to a target tenant. The refresh can be an exact copy of the source tenant; or you may elect to exclude internal data from the refresh operation.
For further information on the tenant refresh operation, please refer to this article: https://readinow.knowledgeowl.com/docs/tenant-refresh
What is internal data
Internal data is data that is typically not required for a non-production tenant such as development or testing.
The following types of data are classified as "internal" for the purposes of tenant refresh.
- Documents
- Emails
- Both sent and received emails
- Logs
- Audit logs
- Import runs
- Export runs
- Workflow runs
- Process runs (Nova)
In summary, when the "Exclude internal data" option is selected, certain types of data will not be copied over to the destination tenant. This does not include report templates required for document generation.
Report templates will still be copied to the destination tenant even when the "Exclude internal data" option is enabled. However, the associated document will not be present in the destination tenant.